Cancellation policy
Last Updated: October 20, 2026
At Voriell, we aim to provide flexibility and transparency when purchasing our wellness products.
This policy explains how order cancellations and any available subscription or recurring purchase options are handled.
1. One-Time Purchases
For one-time purchases, customers may request cancellation before an order enters processing or fulfillment.
Once an order has been dispatched, cancellation may no longer be possible.
Customers may still qualify for a return or refund in accordance with our Return and Refund Policy.
2. Subscription and Recurring Purchases
If Voriell offers subscription plans, automatic deliveries, or other recurring purchase options, their applicable terms will be displayed before checkout.
These details may include:
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The amount charged.
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The billing frequency.
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The delivery schedule.
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Available discounts.
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Renewal and cancellation conditions.
A recurring payment arrangement will apply only when the customer affirmatively selects and authorizes that purchase option.
3. Managing a Subscription
Where subscriptions are available, customers may manage their recurring purchase through the applicable customer account or subscription management link, where provided.
Customers may also request assistance by emailing:
Please include the email address associated with the recurring purchase and any relevant order information.
4. Canceling Future Deliveries
Customers may cancel eligible subscriptions to stop future renewals.
Cancellation requests should be completed before the next scheduled billing or order-processing date.
Once cancellation is effective, no further recurring orders will be generated under the canceled subscription.
Any orders already charged or processed will be handled in accordance with our applicable order cancellation and refund policies.
5. Refunds for Recurring Orders
Canceling a subscription does not automatically cancel or refund an order that has already been processed.
Refund eligibility for such orders is determined by our Return and Refund Policy and applicable consumer protection laws.
6. Changes to Recurring Purchase Terms
If recurring purchase options are offered, changes affecting material subscription terms will be communicated as required by applicable law.
7. Customer Support
For questions regarding cancellations, recurring billing, or subscription management, please contact:
Voriell
Email: contact@voriell.com
Phone: +1-945-241-3454
Address: 120 West CityLine Drive, Richardson, Texas 75082, USA
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
Website: https://voriell.com
This policy does not limit cancellation rights provided by applicable law.