Privacy policy

 

Last Updated: October 20, 2026

Voriell ("Voriell," "we," "us," or "our") operates the website https://voriell.com and its related online store services.

We value your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, or communicate with us.

Our online store is powered by Shopify.

1. Information We Collect

Depending on your interactions with our website, we may collect:

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased

  • Order history and transaction details

  • Payment confirmation and related billing information

  • Shipping and return information

Payment transactions are processed through our payment service providers. We do not need to receive your full payment card details to fulfill an order.

Technical and Usage Information

  • IP address and approximate location

  • Browser type and device information

  • Pages visited and website interactions

  • Cookies and similar tracking technologies

Customer Communications

  • Customer service inquiries

  • Product feedback

  • Messages sent through our contact forms or email

2. How We Collect Information

We may obtain personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us.

  • Automatically through cookies, website analytics, and similar technologies.

  • From payment processors, delivery providers, Shopify, and other service providers involved in operating our business.

  • From marketing or advertising partners, where permitted by applicable law.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling purchases.

  • Confirming orders and providing shipping updates.

  • Responding to customer inquiries.

  • Processing refunds and returns.

  • Managing customer accounts.

  • Preventing fraud and unauthorized transactions.

  • Maintaining website security and functionality.

  • Improving our products and shopping experience.

  • Sending promotional communications where permitted.

  • Measuring advertising and marketing performance.

  • Complying with legal and regulatory obligations.

Where required by applicable law, we rely on an appropriate legal basis for processing, such as contractual necessity, legitimate interests, legal obligations, or consent.

4. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our store.

These may include:

  • Shopify and associated ecommerce technology providers.

  • Payment processing companies.

  • Fulfillment, shipping, and delivery partners.

  • Website hosting and technical support providers.

  • Customer service providers.

  • Analytics and advertising partners.

  • Professional advisers and legal authorities where appropriate.

We may also share information in connection with a lawful business transfer, merger, or similar transaction.

We do not disclose customer information to unrelated third parties for purposes outside those described in this policy without an appropriate legal basis.

Certain advertising disclosures may qualify as a "sale" or "sharing" of information under applicable privacy laws, even where no monetary sale occurs.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support:

  • Essential website functionality.

  • Shopping cart and checkout operations.

  • Customer preferences.

  • Website performance and analytics.

  • Advertising measurement and personalization.

You may manage cookies through available website controls or your browser settings. Restricting certain cookies may affect how portions of our website function.

Where required by law, we obtain consent before using non-essential cookies.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, special offers, and promotions.

You can unsubscribe from marketing emails using the unsubscribe link in those messages or by contacting us.

Even after unsubscribing, you may continue to receive essential transactional messages about your orders or account.

7. Data Security

We take reasonable administrative, organizational, and technical measures to protect personal information.

Our ecommerce platform and payment providers use security measures designed to protect customer transactions.

However, no method of data transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill purchases and provide services.

  • Maintain business and transaction records.

  • Resolve disputes and customer inquiries.

  • Prevent fraud.

  • Comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible information.

  • Obtain a copy of certain personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing depends on consent.

  • Opt out of certain targeted advertising or data-sharing activities.

To exercise these rights, email contact@voriell.com.

We may need to verify your identity before fulfilling certain requests.

We will respond in accordance with applicable privacy laws and will not unlawfully discriminate against you for exercising your rights.

10. Your Privacy Choices

Where applicable, you may opt out of certain information sharing for targeted advertising through:

https://voriell.com/pages/data-sharing-opt-out

You may also review Shopify's consumer privacy controls at:

https://privacy.shopify.com/en

Where required by applicable law, we recognize supported Global Privacy Control signals as requests to opt out of certain data-sharing activities.

11. Children's Privacy

Our website and wellness products are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

Parents or legal guardians who believe a child has provided personal information may contact us to request appropriate action.

12. International Data Processing

Some service providers may process or store personal information outside your state or country of residence.

Where legally required, we use appropriate safeguards for international transfers of personal information.

13. Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, or applicable laws.

The latest version will be published on this page with an updated revision date. Additional notice will be provided where required by law.

15. Contact Information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Voriell

Email: contact@voriell.com

Phone: +1-945-241-3454

Address: 120 West CityLine Drive, Richardson, Texas 75082, USA

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Website: https://voriell.com

Voriell is responsible for its own processing of customer information as described in this policy, subject to the separate responsibilities of Shopify and other independent service providers.